Ceramic Pet Lick Mat - Anti-Choke Slow Feeder for Cats & Dogs, Non-Slip Pet Plate

Yes, completely normal.

The natural pear wood, sisal rope, and board materials can develop a mild odor during sealed packaging and shipping — similar to how new furniture sometimes smells when unpacked. This is not a harmful chemical smell; it's simply the natural scent of the materials.

To clear it quickly: place the assembled cat tree in a well-ventilated room or near an open window for 3–4 days. The smell will dissipate naturally. If you're particularly sensitive to scents, we recommend assembling it in a ventilated space before moving it to its permanent spot.

Small flower perches(Lower):

• Weight Capacity: Up to ~35 lbs/ 16kg per perch

Large center flower perch (main):

• Weight Capacity: Up to ~44lbs /20 kg per perch

Sisal rope, paper rope, fabric cushions, cat bed inserts, and hanging toy accessories are all considered consumable parts — they naturally wear down with regular use and are not covered under the product warranty.

The good news: all of these components are available for individual replacement purchase. Contact us and we'll help you identify the right replacement parts to keep your cat tree looking and functioning like new for years to come.

We accept no-questions-asked returns, provided the following conditions are met:To be eligible for a return, the item must be sent back with:

• ✅ Original outer shipping box;
• ✅ Original dust bag / protective packaging;
• ✅ All hardware (screws, bolts, connectors)

⚠️ Returns missing any of the above components cannot be processed. Please do not discard any packaging until you are certain you'd like to keep the item.

If you have any questions about the return process, contact us before shipping and we'll walk you through it step by step.

Email us : blissbutterfly.brand@gmail.com

The cat tree can be easily cleaned with a soft brush or vacuum to remove dust and hair. For the fabric components, use a damp cloth with mild soap and water. Avoid harsh chemicals that may damage the wood or fabric.

Yes, this cat tree is suitable for large cats. Its sturdy solid wood construction and generous dimensions provide ample space and support for larger feline companions weighing up to 40 lbs.