Refund policy

Usually, products will be shipped within 1-3 business days (for the product, which is out of stock, it would take 1-3 weeks to restock), and it’s the best period to request the cancellation.

 

Cancellation after receiving the package:

if you receive the package and want to return the package, it’s best to return the package within 3 business days after the delivery; 

We will notify you by e-mail if your order has been successfully canceled and you will get a full refund.

We cannot cancel the order in the situation that the product had been already shipped out.

 

2.Missing item(s), wrong item(s) or incorrect package sent.

Please ensure the package is in good condition (no traces of being opened) and confirm the contents before signing the package.

For any issues, please contact us and follow our warranty process:

1. Provide your order number and your e-mail address.
2. Please send us a clear picture of the outer packaging, shipping labels, and the item you received.

 

3. Possible solutions after the problem is confirmed by Blissbutterfly 

If there is an item missing, we will resend the missing item/accessory for free within the warranty period.

If you received the wrong item, we will refund you in full or dispatch an alternative item (if applicable and available) and we will judge the situation and tell you whether need to send back the wrong item or not.

Return of the product also depends completely on the warranty of the product. We do not accept a random return of products unless there is a quality issue that cannot be solved. If you return the products randomly, we will not offer any refund.

You can write us an e-mail at blissbutterfly.brand@gmail.com

if there is any quality issue. And we will suggest solutions to you. If we feel that the issue needs to be checked by our R&D team, we will inform you to return and we will offer you a replacement product. You can e-mail us and we will provide you with the address of our warehouse based on your location.

   

4. Order cancellations

If you have notified us of order cancellations, but the product has already been shipped out, you will have to reship the product back to us at your own expense in case you still do not want it. The order can’t be canceled if the product has already gone out of our warehouse.

 

5. Refunds (if applicable)

We offer refund/replacement only after we have received the product. It generally takes up to 7 working days for the refund to process. A refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.